How it works
You do not need to change your number or your phone. IntegraWhats connects to the WhatsApp your company already uses and puts the whole team on the same panel.
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1. Connect the number
A QR code shows up in the panel. Scan it with the company phone, just like WhatsApp Web. From then on, conversations arrive in IntegraWhats and the phone keeps working.
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2. Set up the team and departments
Invite your agents and split them by department: sales, scheduling, billing, support. Each person sees the conversations of their department. Choose whether conversations are assigned automatically or picked from the queue.
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3. Automate the triage
Build the chatbot flow without code: option menus, questions, business hours and handover to an agent in the right department. After hours, the customer gets a reply and the conversation waits in the queue.
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4. Serve customers from the inbox
Text, audio, photo, video and documents, with quick replies and internal notes the customer never sees. Transfer to another department when needed. The first-response deadline shows who has been waiting the longest.
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5. Track sales and sources
Every contact has tags, notes, tasks and a stage in the kanban pipeline. With the pixel installed on your site, you see which campaign and which pages the customer came from before messaging on WhatsApp.
What IntegraWhats does for you
- No conversation forgotten
- Every conversation has a queue, an owner and a first-response deadline.
- AI copilot
- Suggests replies, summarizes long conversations and flags objections and opportunities.
- Pipeline in view
- Contacts move through the pipeline stages on a kanban board, with tasks so no follow-up is missed.
- More ways in
- A WhatsApp button on your site, forms and a bio link page with catalog, all turning into conversations.
- Connected to your system
- API and webhooks to connect IntegraWhats to your ERP, CRM or store.
- Made for Brazil
- Pix and boleto through Banco Inter, card through Stripe, and data handled under the LGPD.