Materials · Services

Quick replies kit for WhatsApp customer service

Ready-made messages for the situations that come up again and again, with fields to fill in and versions by business type.

More than 60 ready-made messages for greetings, after hours, quotes, appointments, payments, delivery, complaints, transfers between departments and follow-ups, with fill-in fields and versions for clinics, stores, service businesses, real estate and schools.

What you will find

• Ready replies for the 12 most common customer service situations
• Fill-in fields for name, deadline, price and link
• Versions for clinics, stores, service businesses, real estate and schools
• How to adjust the tone without sounding like a bot
• How to set them up as shortcuts the whole team uses the same way

Chapters

1. 01How to use this kit
2. 02Greeting and first contact
3. 03After hours
4. 04Asking for information
5. 05Price and quotes
6. 06Booking, confirming and rescheduling
7. 07Payment
8. 08Shipping and delivery
9. 09After the sale and reviews
10. 10Complaints and apologies
11. 11Transfers between departments
12. 12Following up with people who went quiet
13. 13Closing
14. 14Replies by business type
15. 15How to organize the replies for the team
16. 16Checklist before using the kit