Features
What you get in IntegraWhats, from the customer's first message to the sale.
Customer service
- Shared inbox
- The whole team answers through the same number: text, audio, photo, video and documents.
- Quick replies and internal notes
- Ready-made messages for the usual questions and notes only the team can see.
- Departments and queues
- Automatic or manual assignment and transfers between departments.
- First-response deadline
- See who is waiting and for how long, in each department.
Automation and AI
- Flow chatbot
- Menus and questions built without code, to do the triage.
- Business hours
- After hours, the customer gets a reply and the conversation waits in the queue.
- Handover to a human
- The chatbot hands the conversation to the right department when the customer needs a person.
- AI copilot
- Suggests replies, summarizes the conversation and flags objections and opportunities.
CRM and sales
- Tagged contacts
- Tags and notes on every contact, with the conversation history.
- Tasks
- Follow-ups and commitments with an owner and a date, so nobody forgets.
- Kanban pipeline
- Drag contacts through the stages and see who is close to buying.
- Forms and bio link
- Website forms and a link page with catalog that turn into WhatsApp conversations.
Sources and integrations
- Website pixel
- Source, campaign, pages viewed and purchases of each visitor, linked to the contact.
- WhatsApp button
- A button on your site that opens the conversation and creates the contact with its source.
- QR code connection
- Use the number your company already has, scanning the QR code like WhatsApp Web.
- API and webhooks
- Connect IntegraWhats to your system, ERP or CRM.