Terms of use

IntegraWhats is a customer service and sales platform for WhatsApp. You connect your company number by QR code and your team answers from that same number, in a shared inbox, with sectors and queues, a chatbot, a CRM with a sales funnel, an artificial intelligence copilot, a pixel for your website, forms, a link page, an API and webhooks.

IntegraWhats is not affiliated with, sponsored by or endorsed by WhatsApp or Meta. WhatsApp is a trademark of its respective owners.

The service is offered as available at any given time. Features may be added, changed or removed. Changes that significantly reduce what you have subscribed to will be announced at least 30 days in advance.

Your account is personal and non-transferable. You are responsible for keeping your password confidential, for the information you provide, for what is done with your account and for the people you invite to your company. If you notice unauthorized use, let us know immediately.

You must be at least 18 years old and have full legal capacity to use IntegraWhats.

The Free plan includes one connected WhatsApp number and the website pixel, at no charge and with no card required. The Free plan limits are on the pricing page and may change with 30 days’ prior notice.

Creating multiple accounts to stack Free plan benefits is not allowed and may lead to the cancellation of the accounts involved.

Paid plans unlock more agents, sectors, the chatbot and artificial intelligence. They are monthly or yearly subscriptions, charged per user, at the prices published on the pricing page. You can pay by credit card, processed by Stripe, or by Pix and boleto, processed by Banco Inter.

Subscriptions renew automatically at the end of each cycle. Moving to a bigger plan takes effect immediately, with the prorated difference charged; moving to a smaller plan takes effect at the next renewal.

You can cancel at any time. Cancellation takes effect at the end of the cycle already paid for, and the service remains available until then.

Prices may be updated with 30 days’ prior notice and apply from the following renewal.

If you are a consumer and purchased online, you may withdraw within 7 days of purchase, under article 49 of the Brazilian Consumer Protection Code. Just ask at contato@integrawhats.app. In that case, we refund the amount paid.

Outside that case, cycles already started are not refunded, unless required by law or due to a failure on our part in providing the service.

You are responsible for the number you connect and for every message sent from it. By using IntegraWhats, you agree to follow WhatsApp’s terms of use and policies.

You should only message people who provided their number and agreed to be contacted by your company, and you must respect anyone who asks to stop receiving messages. Obtaining and keeping that consent is your responsibility.

WhatsApp may restrict, suspend or ban numbers that send unsolicited bulk messages, receive many spam reports or break its rules. That decision is WhatsApp’s. We are not liable for restrictions applied to your number, nor for WhatsApp changes that affect the connection.

IntegraWhats is meant for legitimate customer service and communication. It is prohibited to use it to: send spam or bulk messages to people who did not ask for them; use contact lists that were bought or obtained without authorization; run scams, fraud or misleading consumer promises; spread illegal content, hate speech, threats or discrimination; send sexually explicit content; impersonate another person or company; or run electoral advertising outside the rules of electoral law.

We may suspend or terminate accounts that violate these terms, with notice when possible. Amounts paid by accounts terminated for violations are not refunded, unless required by law.

Your company’s messages, files, contacts and CRM data remain yours. They are stored privately and kept separate per company.

Regarding the data of your contacts and of your website visitors, your company is the controller and IntegraWhats acts as processor, under the Brazilian General Data Protection Law (Law 13.709/2018, LGPD). We process that data only to provide the service, following your instructions, and we do not use it for other purposes or publish it.

It is up to you to have a legal basis to process that data, to inform your contacts and website visitors about the use of IntegraWhats and the pixel, and to handle their requests under the LGPD. We help with whatever is needed within the platform.

The AI copilot suggests replies, summarizes conversations and flags objections. Suggestions may contain errors: review them before sending. What is said to the customer is your company’s responsibility.

To generate a suggestion or summary, we send the AI provider only the part of the conversation needed, without your registration or payment data.

The site, brand, code, texts and layout of IntegraWhats belong to IntegraWhats or its licensors. You receive a non-exclusive, revocable license of use, limited to the purpose of the service. Copying, bulk data extraction, reverse engineering or overloading the site and the API are prohibited.

We work to keep the service available and working well, but we do not guarantee it will be free of interruptions. We depend on WhatsApp and on providers, such as connection, artificial intelligence and payment providers, and we are not liable for their failures beyond our control, nor for acts of God or force majeure.

To the extent permitted by law, our total liability for damages related to the service is limited to the amount you paid us in the 12 months before the event. This limitation does not apply where the law prohibits it.

We may update these terms. Relevant changes are communicated by email or on the site 30 days in advance; continuing to use the service after that period means you accept the new version.

These terms are governed by the laws of the Federative Republic of Brazil. The courts of the district where IntegraWhats is headquartered are chosen, except where the law grants consumers the courts of their own domicile.

Questions about these terms can be sent to contato@integrawhats.app. Support is available Monday to Friday, 9 a.m. to 5 p.m. (Brasília time).